Retail Trainer & Instructional Designer

Norway Savings Bank | Norway, ME

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Posted Date 9/22/2022

We are looking for a new member of our Learning & Development team.  In this role you will create and develop courses to support employees ongoing education and career development.  You will work closely with Retail and other teams to deliver/facilitate courses and workshops utilizing a combination of online, instructor-led and blended training for Norway Savings Bank employees.  You will partner with key stakeholders and SME's to identify training gaps and design, develop and prioritize the creation of learning initiatives based on identified needs.

You will also administer and manage the Talentspace Learning Management System to include building, uploading and updating internal and external training content and provide basic support to bank employees. You will collaborate with internal and external partners on the administration of the GROW Mentor and Career Solutions programs.  As well as assisting employees with participation in external training programs (e.g. CFT courses, Maine Bankers etc).

In addition to being a creative and innovative thinker, we are looking for someone with the following experience or skills:

  • High school diploma or equivalent required; college degree preferred
  • At least two years’ experience in staff training, facilitation, and adult education
  • Previous banking experience and familiarity with retail banking systems is strongly preferred
  • Proficiency with the internet and fluency with Microsoft Office suite of programs
  • Willingness to travel among branch network, when necessary
  • Desirable attributes of the Retail Trainer/Instructional Designer:  
    • lifelong learner
    • highly engaged and self-motivated teammate
    • coachable, empathetic, actively seeks feedbackstrong ability to prioritize: excellent organization, time, and self-management skills
    • collaborative; flexible in thought and action
    • ease and poise in written and verbal communication
    • top-notch presenter; strong attention to detail
    • creative and innovative thinker
    • professional and adds to Norway Savings Bank’s high achievement/high support culture
Job Type
Adult Education
Job Location (County)

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    Post Office Box 7570
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