Desktop and Classroom Support Technician
Full-time, Regular, Exempt Position
The University of Maine System (UMS) is accepting applications for a Desktop and Classroom Support Technician to work at the University of Maine at Presque Isle campus. The Desktop and Classroom Support Technician provides general desktop computing support for University owned devices as well as providing direct support for live and urgent classroom issues that utilize course capture and multimedia technologies.
Based on the qualifications and experience of the successful applicant, the annual salary range is low to mid $40's plus a 10% employer contribution to the UMS retirement plan. Additional benefits include medical, dental, vision, and tuition waiver programs for employees and dependents. The UMS is a recipient of the Wellness Councils of America’s Well Workplace Award and offers a wellness program.
Review of applications begins immediately. For full consideration, materials must be submitted by March 8, 2024. The posting will remain open until a qualified candidate is hired.
For more than a century, the University of Maine at Presque Isle has been helping students find their path to great professional careers, providing its 1,100 traditional and non-traditional students from all areas of the state, country, and world with life-changing opportunities in a caring, small-university environment. UMPI combines liberal arts and selected professional programs and serves as a cultural and educational resource for the entire region. The campus sits on 150 acres surrounded by the rolling hills and potato fields of northern Maine and strives to be the region’s premier learning institution while helping to stimulate cultural and economic development in Aroostook County and the State of Maine. The University serves as an educational and cultural center for the area and its facilities are utilized for lectures, programs, concerts, dance performances, exhibits, and plays that benefit the entire region.
Required:
- An associate degree in computer science, or closely related technical field or equivalent professional experience.
- Demonstrated working knowledge of computer and mobile device operating systems, software applications, and hardware platforms.
- Demonstrated working knowledge of course capture and presentation systems, projectors, smart boards, and audiovisual systems.
- Collaborative and an effective communicator who possesses a strong customer service orientation and a demonstrated ability to establish and maintain cooperative working relationships with a diverse population like faculty, staff, students, and others.
- Demonstrated ability to providing effective technical solutions for a diverse community within a changing environment and the ability to communicate software and presentation technologies to all levels of users.
- Must function cooperatively and productively as a member of a unit; work independently with minimal supervision; possess demonstrated ability to quickly learn and implement new technologies; maintain currency with technical changes; and possess organizational and prioritization skills.
Preferred:
- Four years related, specialized post high school education in a related technical field or an equivalent combination of education and experience.
- Supervisory, leadership or project management experience.
- Relevant professional certification(s).
- Experience with desktop management solutions, network management, enterprise applications, information security, infrastructure.
- Higher education experience.
The successful applicant is subject to appropriate background screening.
In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME 04469-5713, 207-581-1226. TTY 711 (Maine Relay System).