Tech Support Specialist - District wide

Lewiston School Department | LEWISTON, ME

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Posted Date 6/14/2021
Description

To Apply: www.lewistonpublicschools.org

  • Application

  • Resume

  • Cover Letter

  • Transcripts

  • Gaps in employment

  • 3 Letters of reference

  • Maine Certification

Internal Candidates please provide a letter of interest and a resume.

Salary: $22.76 - $28.71

 

SUMMARY:  Responsible to provide support for School Dept. technology users for both hardware and software issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.

  • Answers and evaluates incoming requests for assistance from users experiencing technology-related problems.
  • Provides support for district technology users – for both hardware and software issues via email, phone, and in the field.
  • Provides problem resolution, or makes referrals to supervisor.
  • Installs and configures hardware, software, and peripheral equipment.
  • Assembles and replicates workstations for dissemination in different schools.
  • Assists with software and hardware testing and evaluation.
  • Logs and tracks requests for assistance in help desk database.
  • Keeps accurate inventories and records.
  • Functions as a member of the MIS team.
  • Assists in the development of project plans and adheres to project timelines.
  • Writes technology tips, procedures, and manuals for end-users.
  • Provides training for technology users.
  • Adheres to best practices for developing and communicating standards.
  • Maintains confidentiality.
  • Performs data entry.
  • Assembles and replicates workstations for dissemination in different schools.
  • Installs and configures hardware, software, and peripheral equipment.
  • Provides help desk support for district technology users – for both hardware and software issues.
  • Handles problem resolution, referring more complex problems to supervisor.
  • Assists users (in the field, if necessary) in the use of technology hardware and software.
  • Learns district software packages.

QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

A+ Certification preferred.  Graduation from an accredited two-year college or technical school preferred.  Experience may be substituted for education. Working knowledge of MS Office software and current versions of the Windows operating systems. Working knowledge of Macintosh operating systems and programs. PowerSchool, FirstClass and NWEA testing experience preferred.

Job Type
Technology
Job Location (County)
Androscoggin

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