Classroom and Desktop Support Specialist
Full-time, Regular, Exempt Position
The University of Maine System is accepting applications for a Classroom and Desktop Support Specialist to work on the University of Maine at Augusta, Bangor campus. The Classroom and Desktop Support Specialist is to provide direct support for live and urgent classroom issues that utilize course capture and multimedia technologies. The position is secondarily responsible for providing general desktop support for faculty and staff computers and devices.
Based on the qualifications and experience of the successful applicant, the annual salary range is low to mid $40's plus a 10% employer contribution to the UMS retirement plan. Additional benefits include medical, dental, vision, and tuition waiver programs for employees and dependents. The UMS is a recipient of the Wellness Councils of America’s Well Workplace Award and offers a wellness program.
Review of applications begins immediately. The position will remain open until a successful candidate is hired.
Established in 1968, the University of Maine System (UMS) unites six distinctive public universities, comprising 10 campuses and numerous centers, with the common purpose of providing quality higher education while delivering on its traditional tripartite mission of teaching, research, and public service. A comprehensive public institution of higher education, UMS serves more than 30,000 students annually and is supported by the efforts of more than 2,000 faculty, more than 3,000 staff, and a complement of adjunct faculty. Reaching more than 500,000 people annually through educational and cultural offerings, the University of Maine System also benefits from more than two-thirds of its alumni population residing within the state; more than 123,000 individuals. The System consists of six universities: The University of Maine (UMaine), including its regional campus the University of Maine at Machias (UMM); the University of Maine at Augusta (UMA); the University of Maine at Farmington (UMF); the University of Maine at Fort Kent (UMFK), the University of Maine at Presque Isle (UMPI); and the University of Southern Maine (USM). The System also includes the University of Maine School of Law and the University of Maine Graduate and Professional Center.
For information about the University of Maine System's COVID-19 response and guidelines for employees, please visit https://www.maine.edu/together/.
- The equivalent of three years of full-time experience performing related technical support
- Demonstrated working knowledge of computer and mobile device operating systems, software applications, and hardware platforms
- Demonstrated working knowledge of course capture and presentation systems, projectors, smart boards, and audiovisual systems
- Collaborative and effective communicator who possesses a strong customer service orientation and a demonstrated ability to establish and maintain cooperative working relationships with a diverse population like faculty, staff, students, and others
- Demonstrated ability to provide effective technical solutions for a diverse community within a changing environment and the ability to communicate software and presentation technologies to all levels of users
- Must function cooperatively and productively as a member of a unit; work independently with minimal supervision; possess demonstrated ability to quickly learn and implement new technologies; maintain currency with technical changes; and possess organizational and prioritization skills
- Valid driver’s license for travel, both in-town and to other UMS locations, as needed
- Four years related, specialized post-high school education or an equivalent combination of education and experience
- Supervisory, leadership, or project management experience
- Relevant professional certification(s)
- Experience with desktop management solutions, network management, enterprise applications, information security, infrastructure
- Higher education experience
The successful applicant is subject to appropriate background screening.
The University of Maine System is an EEO/AA employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender expression, national origin, citizenship status, age, disability, genetic information or veteran’s status in employment, education, and all other programs and activities. The following office has been designated to handle inquiries regarding non-discrimination policies: Office of Equal Opportunity, University of Maine, Room 101 Boudreau Hall, Orono, ME 04469, 207-581-1226. TTY 711 (Maine Relay System).